1. General Provisions

RedTide snc di Pittarello Claudia & Crugnola Paolo

Registered office: Via Oro 5, Verbania (VB) 28921

VAT number: 02489080032

Registered in the REA, number VB-204446

By using redtideonline.it and / or placing an order, the Customer agrees to comply with the following Terms and Conditions (hereinafter referred to as "Terms"). 

2. Availability of products

The availability of the products refers to the actual availability at the time the Customer places the order. This availability must, however, be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.

The inclusion of any product or service on redtideonline.it at a particular time does not imply or guarantee that such products or services will be available at all times. The Seller reserves the right to discontinue any product at any time.

3.Products offered

Electronic components including: passives (resistors, capacitors), integrated circuits, connectors, related items.

4. Change in prices and shipping costs

The price of the products will be that indicated from time to time on the site.

The prices published on redtideonline.it are to be understood as inclusive of the current VAT but excluding shipping costs. Prices are subject to change at any time. The changes do not affect orders for which an order confirmation has already been sent.

Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details can be changed before payment.

5. Ordering/conclusion of the contract

The ordering options are available to the Customer via redtideonline.it website.

After sending the order, the Customer will receive a confirmation e-mail. If, for any reason, the Seller is unable to execute the order, the Customer will be informed as soon as possible. If the Seller has already received payment for this order, it will refund the amount using the same method chosen by the Customer to make the payment. If, for any reason, different agreements are necessary, the Seller will inform the Customer of this by asking to contact Customer Service who will refund.

6. Shipping

The Seller exercises the utmost diligence in accepting and processing orders and will endeavor to deliver the orders to a residential address or other address provided by the Customer according to the shipping option selected by the Customer.

RedTide will only make deliveries to the place of delivery, provided at the time of purchase.

The delivery costs for each order will be the same, regardless of the size or weight of the package. The cost for each delivery method is clearly indicated during the order conclusion procedure.

The Seller will endeavor to deliver the orders within 4-5 working days after the confirmation of the order, or, if no delivery date is specified, within the maximum term of 10 days from the confirmation of the order. The tracking number will be provided to the customer at the time of shipment.

If your order does not arrive by the due date, please contact Customer Service.

7. Withdrawal from the order

In accordance with the legal provisions in force, the Customer can cancel or withdraw the order without any penalty before the seller receives and dispatches the order. If the Customer has been charged for the amount of the items, he will receive a refund excluding the shipping and return costs of the items.

The Customer who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to: info@redtide.it

If the Customer wishes to cancel or return the order, he must send the Seller a communication by e-mail (contact info@redtide.it) or by telephone contact (0323/670209). The customer must consider the order canceled only after confirmation by the Seller. The customer can return the goods within a period of 5 days. The Seller will refund the amount paid using the same method used by the Customer for payment or a different payment method may be used, provided the Customer agrees to such change.

If the item received is defective, please notify the Seller immediately in order to agree on the return methods.

8. Returns

The Seller guarantees the refund of all items returned according to section 7 (Withdrawal from the order), provided that all items are returned in the same condition as they were at the time of receipt by the Customer.

The costs of returning the items will be charged to the customer.

Once the return has been made, you will be refunded through the same payment method through which you made the online purchase. The price that will be taken into consideration to make the refund is the price for which the item purchased online was originally paid. The amount corresponding to the return will be re-credited with the payment method used for the online purchase.

9. Payment methods

You can pay for the items you have ordered using the methods below:

PayPal - Choosing to pay with PayPal, the email to which the customer will refer will be: info@redtide.it  

Credit card  - Using the paypal procedure and selecting "I don't have a paypal account" you can pay using your credit card

Wire transfer Choosing to pay by bank transfer, the Customer will receive the bank information to make the transfer at the end of the order procedure

10. Warranty

The Seller acts exclusively as an independent distributor and not as a producer of the goods, consequently only the producer of the goods is liable to the Customer and to third parties for any defects or malfunctions. In this regard, the Seller will be liable for any claims, damages, obligations, costs or expenses relating to the goods distributed or sold only as explicitly mentioned in this contract. The Customer undertakes to contact the manufacturer exclusively for compliance with the manufacturer's warranty and for any maintenance, support or repair of the goods. The Seller does not assign to the Customer any guarantee or any right to maintenance, assistance and repair, or any other right in relation to the malfunction or defect of the goods as only the manufacturer is responsible for these, except for what is stated in this contract and to the provisions contained therein.

Any warranties are provided by the manufacturer and the Seller declines from any type of responsibility. However, we take care to offer replacements in case the items are not compliant. Goods sold under this agreement are sold "as is".

The Customer's compensation will in any case be at the Seller's discretion, depending on the individual case, and in any case the maximum refund allowed may not exceed the purchase price of the goods.

The Seller will not be held responsible for repairs, replacements or other damages that will derive from the use of the goods, neither towards the Customer nor towards third parties, whether it is for loss of data, business, profit, image or any other type.

The Seller cannot be held responsible for any damage to personnel, third parties or moral damage to the Customer or its own customers. Therefore the Customer assumes full responsibility for all personal and financial injuries and damages connected with the handling, transport, holding, treatment, repackaging, and further processing or other use or resale of the goods, whether the products are used alone or in combination with any other material.

11. Intellectual Property Rights

The seller declines any guarantee against the violation of respect for the goods sold under this agreement, and the Seller is not liable to any actual or alleged infringement of patents, trademarks, copyrights, works, trade secrets or similar proprietary rights.